Customer harassment policy

Yukai Engineering Inc. (“the company”) works to the motto “making the world more joyful through robotics”, and strives to offer products and services that keep you company day to day and bring a little warmth and a smile.

If we are to keep bringing you enjoyable products and experiences, the physical and mental health of the people who design our products and run our customer service, and a calm working environment for them, are essential. That is why we have set out this customer harassment policy.

Definition

This covers behaviour that undermines the dignity of our colleagues, as well as unreasonable demands that go beyond what is generally considered acceptable.

Examples of behaviour covered

Verbal or physical aggression

  • Abusive language, intimidation by shouting, threats, insults, remarks that demean a person
  • Physical violence or comparable behaviour

Excessive demands

  • Demanding free work or financial compensation beyond the scope of the warranty
  • Demanding services or work we do not offer
  • Demanding an apology with no reasonable grounds, or demanding that a colleague be disciplined

Behaviour that ties up our teams

  • Extremely long phone calls or refusing to leave, disrupting our work
  • Persistently repeating the same requests or complaints

Attacks aimed at an individual

  • Invasion of privacy, harassment or following someone
  • Publishing personal information, defamation or spreading false information on social media or elsewhere online

Sexual harassment and other forms of harassment

These are examples only: behaviour amounting to customer harassment is not limited to this list.

How we respond

Where behaviour amounting to customer harassment is identified, we may end the exchange in order to protect our colleagues. We may also decline future sales and the provision of our services (repairs, support and so on).

In cases we consider particularly serious, we will take appropriate action with the police and our legal advisers.

What we ask of you

We are sincerely grateful to the many people who use our products for their kind words and their cooperation day after day.

Thank you in advance for your understanding and your cooperation with this policy.

Yukai Engineering Inc.