Returns and refunds

Items may be returned within 10 days of delivery, provided the packaging has not been opened. Please tell us that you wish to return an item using the contact form.

The actual cost of returning the item is yours to cover.

Once the item reaches us and we have checked that it is unopened and unused, we will issue a refund. Refunds can take some time to appear because of your card issuer’s procedures.

If the item is not found to be unopened and unused, it will be returned to you carriage forward. If you then refuse delivery, we will not be able to return the item or issue a refund.

Items damaged in transit

If your item has been damaged in transit, please have the damage witnessed and acknowledged by the carrier at the point of delivery. We will arrange a replacement of the same item as quickly as possible.

Faulty on arrival

If your item has an initial defect or does not match its description, tell us within 10 days of delivery (or within the warranty period that applies to the product) and return it to us as we instruct. Where we accept that the fault exists, we will arrange an exchange, a replacement item or another appropriate remedy.

Your statutory rights

Nothing on this page affects your statutory rights as a consumer.